AI frees adjusters from routine tasks.

Claims professionals often juggle 125–150 files, leaving little time for what matters most: managing claims and supporting injured workers.

In this short interview, Kim Wiswell explains how AI automates repetitive work and empowers adjusters to focus on higher-value decisions.

What You’ll Learn

• How AI boosts efficiency by flagging claims that need immediate attention
• Why quality data matters, and how to avoid common adoption pitfalls
• Where to start: practical steps to identify pain points and gain adjuster buy-in
• What the future looks like: from mining claim notes to the rise of agentic AI

Key Takeaway

AI in claims management doesn’t replace adjusters, it amplifies their expertise by removing the noise and spotlighting what’s important.