A PRACTICAL GUIDE: 6 Change Management Steps for Successful Adoption of AI in Insurance


Integrating AI into underwriting and claims management operations is a game-changer for P&C insurers, improving risk evaluation, policy pricing, and claims efficiency. However, the success of AI adoption depends not just on the technology — but on the people and processes that use it.


Resistance to change is one of the biggest obstacles insurers face, and overcoming these challenges requires a structured, intentional change management approach that ensures smooth adoption and drives long-term success.


Insurers that embrace structured change management are 6.5x more likely to exceed business objectives. Don’t let resistance hold back your AI transformation.


A PRACTICAL GUIDE: 6 Change Management Steps for Successful Adoption of New Technology, Such as AI, in Insurance

What's Inside the Guide?


Our practical guide outlines six essential steps for managing change effectively, including:


  • Pre-planning strategies to set your organization up for success

  • Stakeholder engagement techniques to secure buy-in at all levels

  • Training methods to empower employees and accelerate adoption

  • Post-adoption sustainment strategies to ensure long-term impact