Panel discussion to explore the growing complexity of workers’ compensation claims, and the balance between technology and human judgment.
Boston, MA – September 1, 2026 – Gradient AI, a prominent enterprise software provider of artificial intelligence solutions for the insurance industry, will participate in a panel at the 2026 Elevate Work Comp Conference and Exhibition. Entitled “Beyond the Algorithm: The Human Architecture of Modern Claims,” the panel will take place on September 23 at 1:30PM in the Founders Room of the Hotel del Coronado in San Diego, CA. Brook Rosenbaum, General Manager, Property & Casualty for Gradient AI, will join leaders from claims management, insurance brokerage, and third-party administration to explore the future requirements of claims management as it relates to the balance between technology and critical human expertise.
Among other key talking points, the discussion will examine the structural mismatch between the complexity of modern workers’ compensation claims and the claims desks designed to manage them. Additionally, the session will aim to differentiate between the functions AI can meaningfully support in claims management and the human judgment, mentorship, and trust-building that cannot be replaced by an algorithm.
Mr. Rosenbaum’s participation in the panel reflects Gradient AI’s established expertise in developing AI-powered solutions that support more informed insurance decision-making.
One example is ClaimVoyant™, which helps insurers proactively identify emerging claims risks before they become more costly or complex. While other tools rely solely on the information available in the claim file, Gradient AI uniquely injects injured worker comorbidity, prescription, and medical claim data at First Notice of Loss, before it ever reaches the claim file, to identify claims at risk of delayed recovery. This means ClaimVoyant™ can surface the risk of prolonged recovery at the very start, while there is still time to act.
Built for Workers’ Comp carriers, TPA’s, self-insured employers, PEOs, and broker-consultants, ClaimVoyant™ gives adjusters the earliest possible window to intervene, assign the right resources, and shape a care management strategy that improves the claim outcome and gets the injured worker back to health as quickly as possible.
“AI is creating tremendous opportunities to improve how we manage claims, but realizing its full potential requires pairing technology with the experience, judgment and empathy that claims professionals bring to the process,” said Brook Rosenbaum, General Manager, Property & Casualty for Gradient AI. “I’m proud to represent Gradient AI in this important discussion, and to share our perspective on how AI can empower people to make smarter, more informed decisions while preserving the human expertise that ultimately drives better outcomes.”
Attendees are encouraged to visit Gradient AI at VIP-4 to learn more about early identification of comorbidities, risk assessment, underwriting accuracy, improving claim outcomes, and how Gradient’s solutions grow revenue and increase profitability.
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About Gradient AI
Gradient AI is a leading decision-intelligence partner for the insurance industry, providing customers with competitive advantages by revealing risk others might miss – then translating those insights into stronger performance and real-world impact.
Gradient AI’s platform harnesses a vast industry data lake — tens of millions of policies and claims enriched with economic, health, geographic, and demographic signals — integrating cleanly with existing workflows to make complex risk clear, usable, and actionable.
Customers include recognized carriers, brokers, consultants, MGAs, MGUs, TPAs, risk pools, and PEOs.
To learn more, visit gradientai.com or follow the company on LinkedIn.
